Hello I wish to continue with your great service--I wish to have non-stop coverage through December 31, 2002. What do I need to do? Many thanks.

Dr S. M.
Orlando, FL
- USA
Nov 22, 2002

My account number is xxxxx

Today, i wrote you a few times about problems with configuring my email a few minutes ago, you called me to solve my problems.

I think that you are quite unusual in this kind of service, and now, I am even more happy that I chose your service out of the many available.

It is a pleasure to know that there is real support available, and that you are truly concerned that your service works properly.

In about two weeks I will be travelling and will use your service for the first time, including a dial up connection. I trust everything will work just fine, as it is now.

Again, thank you for your excellent service.

M. S.

- Israel
Dec 06, 2002

Thank you.
I tested everything out on the weekend and it works very
well from my PDA.

Best regards

P. H.
- Australia
Dec 12, 2002

Especially on Christmas Eve!
Thanks!

E G
- USA
Dec 25, 2002

That's amazing response time to my inquire. If everyone was that quick my life would be so much easier

Thanks.

J G
- Belgium
Jan 4, 2003

... No problem, I understand. As for the funds, please refund to the credit card... I appreciate your help, and will return to your company the next time I travel, as I have been very happy with the sales process, and the customer service as well. Thank you again.

B. L
Chicago
- USA
Jan 9, 2003

(Response of the following Global Roaming message:
Dear Sir,
   We are sorry that you could not use Iberpass while in Aruba. What happened is that you signed up when Aruba was still available, before our update, very sorry about that.
   We will put your account in 'sleeping mode' (desactivated), when ever you need it again just send us an email and we will reactivate it. As per your money there are 2 options:
   - We can refund your credit card of the deposit amount or,
   - Your credit can stay in your account for next time consume.
   Please let us know, thank you and sorry again.
GlobalRoaming.)

I re-installed the program and it now seems to be working again.

Please note that Add/Remove programs does not remove it completely. It is then necessary to go into Program Files and delete the previously installed folder to completely remove all stored information and do a fresh install. When a re-install is necessary, it does not re-install properly unless EVERYTHING
is removed. This was my experience.

Regards

M. S.
Toronto
- Canada
Jan 17, 2003

I would like to sign up and use your service with my Jornada. I have a Jornada 568 and don't see it on your list of Pocket PCs. I only see the 540 & 720 series. What should I download please?

Thank you.

J. S.
- France

Dear J. S.,

We thank you for your inquiry, and confirm that our dialer is compatible with the Jordana 568, we attach the release note for your information.

You can signup on line and get a 24x7 free support.

Have a nice week end,
  Best regards
  Global Roaming.

J.S. wrote...

Thank you for your prompt reply. I am most impressed by your services.

J. S.
- France

Thank you and your staff for your prompt replies and your immediate service. I will definitely recommend your service to any traveler I meet looking into internet service. Thank you thank you thank you!

Carolyn K.
Mac User
- USA

Aloha from Hawaii,

Thank you very much for the dialer. We've just returned from a week plus in Singapore/Malaysia and made use of your system at every stop.
Congratulations on an excellent service. Even without the dialer we were able to easily connect.
The only issue we encountered, I think most in Taiwan, was being unable to get a perfect connection. Usually it'd connect, but sometimes not complete the PPP protocol. Also, often the connections were 28000 baud, and only rarely 54000. Be that as it may, it was perfect for e-mail. One number you gave for Taiwan, I think 412 3000 (possibly 450 3000) is not an internet connection. A person answers the phone. But I didn't update my directory previously...

Again, an excellent service!

S. A.
Mac User.
- Hawaii

Thanks for sending me the new OS X dialer. It is installed and appears to be working OK in Cairo. I depart for Athens tonight, then Rome later in the week. If you don't hear from me, all is OK in these cities too.

Thanks again for all your help this week. Now we have this worked out I look forward to using Iberpass. I travel extensively and expect to make good use of your service in the future.

Best Regards,

J. H.

Annapolis, Maryland
- USA
July 15, 2001

Dear Sales Team,

Thank you for your message. Things did work out this time but I am very impressed with your customer service and I will definitely return to you at some point in the future when I need global access again.

Best regards,

R. McC.
- Qatar
Spet 01, 2001

Thank you for your prompt and courteous help.
All seems to be ok, so I think I shall be recommending the service to a few friends who travel.

Toby M.
- UK

Very happy with the service. Could you automaintain my account at 100 Euros every time it drops below 50 Euros.

Many thanks

R. V.
London
- UK

Hi
I have been using your service for a few months and like it. Can we have 2 additional employees installed using the same account but different passwords?
Thanks

B. J.
- USA

Thank you for all of your help and patience. I got my E-mail account to work ok.

I look forward to using your service next week when I travel to Ecuador.

Thank you again very much for all of your patience and help.

K. International Inc.

M. D. K.
Mac User
Auburn, WA
- USA

I am back home in Bermuda now, so am not using your service at the moment. It was great to have that ability when I was in New Zealand. It was excellent.
In about a month, I will be going to Brazil, and want to know if I keep my account open, will I be able to continue to use your system? I believe I still have a credit in my Account. Can you verify that and tell me how much
is in the Account.

Thank you.

J. B.
- Bermuda

I joined your service in October, last year, before going to New Caledonia, in October, and I must say I was very impressed with your service.EXCELLENT.

Buenas noches, Bonsoir, Goodnight, from
- AUSTRALIA.
Val.
April 23, 2004

Hello:
    We are now home and will not be using our account for a year or more. Would you please credit the current balance back to our bankcard?
     Thanks for your help and good service

T. W. C.
Albany, NY
- USA

Hello: I am replying with a request to maintin my account at 100 Euros.
Excellent Service -- thanks very much.
R. W. D.

Halifax, Nova Scotia
- CA

Thanks for your excellent service, which I used extensively during a recent trip. I will be recommending you to others.

I'm back, and won't need your service for the forseable future. Please credit the balance of my account back to my credit card.

Thanks, Tom J.
Lopez Island WA.
- USA

Hi, please cancel my subscription. Great service, will use it again when necessary.

Credit my credit card with unused portion of account.
Please confirm completion of this request.

Many thanks,
P. McN.
Montague.
- Canada

Dear Team!

I seem to have been successful in downloading the dialer this time. Thank you for your patience and assistance.

P. H.
- UK

Thanks for the update. Glad we could finally get you guys paid. Your services are wonderful, and I'm very glad to be doing business with you.
S. B.
Thank you,
- Germany June 16, 2003

You are all wonderful I should have written before. At last with your help all is working as it should be and in May we will be using your service in the french canals.
Thanks
H. D.
- UK

I lost my password to login; however, I wasn't able to retrieve my new password because I forgot my User Name too!
Please help. I need to use my access again. Thank you for your very kind assistance...

I got everything perfect. I'm now in California and your services work great as usual. Thank you for all the great efforts. I'll definitely refer your roaming internet access to my friends that travel a lot.

Sincerely,

I. L.
- USA

Hi
I have finished my work in the Dominican Republic and have returned to the UK. I no longer need Roaming Dial-up. Could you refund the balance owing to me.
Your service was excellent by the way.
Regards

C. G.
- UK

To Whom It May Concern:

I would just like to thank you for writing a dialer for Mac OSX. Your support of the Macintosh operating system is much appreciated. It was the reason that I originally selected you and why I will stay with you.

Sincerely,

S. B.
Houston, Texas
- USA

Thank you so much for sending me your Mac OS X dialer.
Works like a charm.

J. W. A
Brooklyn, NY
- USA

Thank you for the great help concerning the installation of your service on my PDA. It works great.
Thanks again,

Marcus G.

- Germany

Hello,

I have a question, please. I would need an invoice for the amount of 50 EUR. I have credited my account with on June, 9th.
...
Thanks in advance for your fast reply.

Best regards,

R. A.

- France

P.S. By the way, your roaming service works really well. I have tested it from several locations in the US and now from Mexico.

Muchas garcias, llamando a su oficina me ayudaron a encontrar la solucion a mi problema. El servicio fue excelente.

La semana que viene estare en Italia y cuento con vuestro servicio.

Saludos
O. I.
- Espa à ±a.

THANKS!

I have made it!! Not bad.
...
Anyway, thank you for superb service!! I will use iberpass alot in the future.

Best regards

M. C.

- Norway

Hello,

Please help, I joined your service over 2 years ago, and have not used it for a little while.
Could someone check and let me know my account balance, and remind me how to add more money to the account if necessary.
Thanks for your help and the quality of your service.

T. S.
Glasgow
- UK

Thank you for your exemplary service! I appreciate it!

M. W.

Lamar CO
- USA

Dear Sirs,
Thank you very much. I will make sure my business associates know of your service.

Best regards,

Roy G.
Tiverton, Devon
- UK

Hi there

I signed up for your service before a holiday in Florida. I then used your service and was happy with it. I am now back home and don't intend to travel in the short term. Could you tell me how I can get the 86.78 Euros still on my account refunded to my credit card?

I don't necessarily want to cancel the subscription as I would expect to use it again.

Regards

D. McG
Edingburgh
- UK

Many thanks for this information. I do not have any connections in Korea. If I find any more information I will let you know. I am very impressed with your service and vigilance. Many thanks.

Regards,

M. H.
Cheddar
- UK

Dear Sirs,

I thank for all your efforts you have been done to help me out.
At the end we (meaning both of us) resolved the problem I had and got finally connection.
I'm happy I can go online.
Where before I gave your service a 0 now you have a BIG 10 for customer service if everything stays as is you got yourself a loyal client.
Pls send my special thanks to the Spanish fellow who followed up my case.

G v S
Rimini
- Italy
March 10, 2005

Hi

Yes there were problem with my JAVA settings. I am now able to connect. Thank you very much for answering so rapidly. I'm looking forward to using your service.

Best regards.

Simon T.
Kolding
- Denmark
March 26, 2005

Hi,
I have been travelling for a year and used your system. It worked very good!
Raoul K.
- Netherlands
June 17, 2005

Hello GlobalRoaming..

Just a quick note to say that I've found the last 5 weeks with you to be absolutely marvellous!
My last supplier was excellent too until they became too big and useless, please don't go the same way as them!

Regards,
Ian. C.
- UK
August 31, 2005

Dear Sales Team,
I appreciate your flexibility and I thank you for your help.

You found a faithful customer, who will use your service regularly.
I already recommended GlobalRoaming to sailor friend, who lives on a sailing yacht permanently, as myself.

Thanks for your good will and assistance.

Manfred A. H.
Odenthal
- Germany
Sep. 7, 2005

Hi Billing and support Team Globalroaming.com,

Thank you for a very professional and speedy service and support. I'm a support professional myself and I have not encontered this standard for a while.
Good Work!

Michel T.
Copenhagen
- Denmark
Sep. 14, 2005

Thank you for your email. It was a hectic day today fraught with
 problems and your online support staff were fantastic. I can't be
 grateful enough for all the help you've given me.

With best wishes,

Dennis